AI Implementation & Operations Consultant.
Eight years of enterprise technical solutions, translated into four live AI platforms.

Agentic RAG ticket triage engine with self-correction.

Reads company SOPs and automatically classifies, routes, and drafts replies for incoming support tickets across 8 dimensions. When confidence is low, a second LLM (the Critic) diagnoses failure and triggers refined re-retrieval — achieving 80%+ first-attempt accuracy. 20-node n8n workflow, self-hosted vector pipeline, sub-2-second end-to-end latency.

Send a test ticket, get a classification in under 2 seconds — no login required

Live B2B SaaS for AI-powered call and ticket QA.

Live at getqualityos.com. Eliminates manual QA — audio in, evidence-backed scorecard out, in under 30 seconds. Competing with Klaus and MaestroQA at a fraction of the price. Subscription billing, persistent data, Zapier integration to 5,000+ platforms, full team management — all shipped.

Five-tool LangChain orchestration for CX workflow automation.

Pre-briefs senior agents before they touch a ticket. Scores resolution quality 1–10 against policy. Catches at-risk accounts before they escalate. Modular data layer designed for direct swap to live Zendesk / Freshdesk / JIRA APIs.

CS Operations visibility layer for managers and stakeholders.

Twelve modules from executive dashboard to ML pipeline viewer to RAG ops assistant. Built for board-room readability — not a chatbot, a platform. Maps directly to enterprise tooling (Freshdesk Automations, Salesforce Agentforce, Power BI).